Keynotes & Presentations

A set of social media presentations from various events I’ve spoken at or participated in. The below Slideshare uploads are public and you’re are free to download, print and share as you please.

Keys to unlocking Social CRM, Betclic Everest Group – ICE Conf London 2012
View more PowerPoint from Joakim Nilsson

4 Easy Steps on how to Super Charge your Contact Center, EiG 2011 Milano Keynote

Unlocking Social CRM for your Organisation (Keynote)

Social Media Contact Center Matrix

Rework book by 37signals