why customers are on social media
About Joakim NilssonAs a Social CRM Strategist I provide consulting services that moves fast from strategy to operations helping brands do better business in today’s transparent and digitally connected world. Specifically in the Social CRM areas of; social media monitoring, analytics & measurement, campaign design, vendor selection and community management. With 8 years of experience, I'm a seasoned digital marketing professional with solid grounding in both operations and strategy and as former Head of Social Media for Betclic Everest Group I've hands-on experience in both the development and implementation of cross functional social media programs for an organisation. Having an entrepreneurial mindset and genuine passion for Internet applications I’m spending part of my time with various Internet start-ups as small seed investor.
About Joakim Nilsson
Joakim Nilsson is the Managing Director of the SCRM Cloud specialising in technology & consultancy solutions around social media monitoring, analytics & engagement. Prior to that Joakim was the Head of Social for one of Europe's largest online gaming companies.