Well, it’s not what the Golden Tulip Champs Elysees hotel in Paris actually can learn from tripadvisor it self, but from it customers who stayed at their hotel and later posted their angry and disappointed comments. I’m one of them. This is about the need to listen to your customers and prospects, and finding out how you […]
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About Joakim Nilsson
Joakim Nilsson is the Managing Director of the SCRM Cloud specialising in technology & consultancy solutions around social media monitoring, analytics & engagement. Prior to that Joakim was the Head of Social for one of Europe's largest online gaming companies.