By Joakim Nilsson on November 8, 2011 in
About Joakim NilssonJoakim Nilsson is a Social CRM strategist focusing on strategies, processes, tools and technologies within social media monitoring, analytics & measurement, customer service and community management. Joakim has over 7 years experience from ecommerce and notably worked as Head of Social Media for Betclic Everest Group, one of Europe's largest online gaming groups.
About Joakim Nilsson
Joakim Nilsson is a Social CRM Strategist helping brands do better business in today's transparent and connected world. He's the former Head of Social Media at Betclic Everest Group in Paris and now running Nilsson Consulting.