Successful Social Media programs are seldom accidental. Whilst you as an observer only see the tactics it’s important to try to also understand the underlying objectives these tactics steam from. Razmus Svenningson, Ex Head of Social Media Strategy at Betsson Group, is a smart guy and one of the leading names within Social media and [...]
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4 Easy Steps to Super Charge Your Social media Contact Center
In this post I’ll guide you through 4 easy steps on how you easily can enhance your customer contact center using social media. Since you’re reading this post I know that you’re ahead of your game and understand that the future customer contact center needs to work more pro-actively than retro-actively. It’s just not enough [...]
About Joakim Nilsson
Joakim has 6 years experience from the online gaming industry working with customer service, marketing campaigns, affiliates (B2B), website content management, project management, strategic development and planning.
During the last 2 years he has led various programs focusing on how social media tools and technologies can effectively support the business, both in terms of designing campaigns but also with a strong focus on integrating social media as a core component of the business. Joakim is since 2010 working as Head of Social Media at Betclic Everest Group.
Blog disclaimer: Views and opinions expressed here are my own and don't necessarily reflect the ones of my employer.
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